Terms of Use
Kirribilli Catering Operational Terms & Conditions in conjunction with the Curtin Student Guild Main Terms and Conditions.
Definition of Function
Catering orders relating to the supply of packaged/boxed food items (not including items from the events menu) and beverages (not including alcohol) are considered to be Functions. Orders for functions can be placed via the Kirribilli Catering website booking platform.
Definition of Event
Occasions that require equipment, staffing, alcoholic beverages and/or beverages charged on consumption are considered to be an event. Events must be accessed through the Events tab on our Kirribilli Catering website.
Operating hours
Kirribilli Catering’s standard operating hours are Monday to Friday from 8.00 am to 4.00 pm. Deliveries or collections required out of these hours will incur additional charges.
Event Invoicing
Payment method must be confirmed upon confirmation of your event. Purchase orders (PO), if being used, must be received prior to the event date for the order to be considered fully confirmed. Invoices will be emailed within 7 days following an event.
Bookings
Minimum Notice for Booking
- Day Functions/Events – 2 x business days
- Sundowners – 200 people and Under – 10 x business days
- Sundowners – Over 200 people and Under 500 people – 28 x business days
- Sundowners – Over 500 people Under 5000 people – 74 x business days
- Evening Functions/Events – 28 x business days
Function/Event Confirmation & Dietaries Requirements:
All functions/events must be confirmed with all dietary requirements received in the below stated timeframe prior to your event.
- Day Functions/Events – 2 x business days
- Sundowners – 200 people and Under –7 x business days
- Sundowners – Over 200 people and Under 500 people –14 x business day
- Sundowners – Over 500 people and Under 5000 people – 37 x business days
- Evening Functions/Events – minimum of 14 x business days
Please note Dietary requirements submitted after the above times may not be able to be accommodated for your function.
Adjustments
Minor adjustments* can be accepted up to 10.00am 2 working days prior to the event. Kirribilli catering staff will then provide an updated confirmation document reflecting the changes. Your booking is not confirmed until the confirmation of event documentation has been received.
* Minor adjustments include change of timing, site details, equipment and beverages. It is at Kirribilli’s discretion whether a change is considered minor.
Cancellation & Refund Policy
We strive to provide the best catering experience for your events. If you are unsatisfied with our service or products, please review our refund policy below:
We understand that plans change, and we will gladly assist you in making changes to your catering order however, the following conditions and charges will apply for cancellations:
Eligibility for Refunds:
Cancellations:
When the client cancels, Kirribilli Catering must be notified in writing.
The cancellation fee shall be the following percentage of the full charge for the event:
- For events with 500 guests or less:
- 100% if cancelled after 10AM on the business day prior to the event
- 30% if cancelled less than 3 full business days prior to the event
- 10% if cancelled less than 14 days prior to the event
- For events with 501 guests or more:
- 100% if cancelled less than 3 full business days prior to the event
- 30% if cancelled less than 14 days prior to the event
Damaged or Incorrect Orders:
If you receive incorrect or damaged items, please contact us immediately with details and photos of the issue. We will arrange for a replacement or issue a refund as appropriate.
Non-Refundable Items:
Custom Orders: Custom menu items or special requests tailored specifically for your event are non-refundable unless they arrive damaged or incorrect.
Process for Refunds:
Contact Us: To initiate a refund, please contact us via phone or email. Provide your order number, a description of the issue, and photos if applicable.
Return Instructions: If applicable, we will provide instructions on how to return the items. Please ensure items are securely packaged to avoid further damage during transit.
Refunds: Once we receive and inspect any returned items, we will process your refund. Refunds will be issued to the original method of payment and may take a few business days to appear on your account.
Contact Information:
For any questions or concerns regarding our refund policy, please contact us:
- Phone: (08) 9266 4415
- Email: [email protected]
Thank you for choosing our catering services. We appreciate your business and strive to ensure your satisfaction.
Left Over Policy
Due to Health Department regulations and in line with industry standards, any food not consumed at a function/event may not be removed except by Kirribilli Catering staff unless a Leftover Food Waiver* is signed. No credit will be given for non-consumed food or under attended events.
*A Kirribilli Leftover Food Waiver is available on request; this form needs to be completed and returned prior to your event.
Deliveries
Kirribilli Catering orders are delivered 30 minutes prior to the event/function unless alternative arrangements have been agreed. To ensure that your order is secure we recommend that someone be present to accept the delivery and to ensure the area is ready. Functions in public areas should not be left unattended and Kirribilli Catering accepts no responsibility for missing items once they are delivered.
Pricing Policy
Package prices are based on events held on Curtin University Bentley Campus during standard business hours – Monday to Friday 8am-4pm.
Events held on Saturday or Sunday or after hours will incur a surcharge and all pricing shall be confirmed on acceptance of your booking.
Unless otherwise notified by Kirribilli Catering in writing. All prices are in –
- Australian Dollars.
- Are subject to change without notice prior to confirmation of your booking.
Goods and Services Tax (GST)
Prices contained in this package are inclusive of GST
Missing Equipment
Missing or damaged equipment will incur full replacement cost. Please ensure that equipment is left packed at the delivery point. Missing and/or damaged items will be charged on the final invoice.
Staffing
Food and Beverage service staff are not included in the menu pricing. Our friendly sales staff can advise you on suitable staffing levels and rates for your event. Extension of staffing times for your event must be arranged and confirmed according to our Booking, Adjustments and Confirmation timeframes.
Collection time
Please note all items must be at the specified collection point at the stated time to be collected by Kirribilli staff. If items are not ready/available for collection the client will be responsible for organizing delivery to Building 104 (Guild Café Central). Items not returned within 48 hours will be deemed as missing equipment and charged accordingly for replacement.
Special dietary requirements
Allergen Packs are available for most dietary requirements, your guest/s will receive their own labelled pack for the event.
While we do our best to accommodate dietary preferences, restrictions and allergies for our clients. Due to the nature of our varied catering business and the set up for producing large-scale meals from our production kitchen. Kirribilli catering is unable to guarantee the absolute absence of all or any allergen ingredients in any of its menu items, due to the potential of cross-contamination occurring. Kirribilli catering will not be liable for any alleged damage or loss that may be caused to any person whatsoever, arising from the consumption of the food items we provide.
Kirribilli has an extensive menu, and has many options to cover the needs for the following dietary preferences or allergies – vegetarian, vegan, gluten free, dairy free and halal.
Any other dietary preference outside of the above is deemed a complex dietary. A charge will occur due to the time and effort that goes in to looking at each and every item’s ingredients.
Although our website has the ability for notes to be added to food items, not all food items can be changed and Kirribilli reserves the right to not fulfill all requests made.
Seasonal Selection
Due to the seasonal nature of this menu, some items may not always be available. While we will endeavor to provide your desired selection, we may need to make substitutions from time to time.
Alarms and Evacuations
Unless otherwise agreed, it is the sole responsibility of the client to ensure all necessary alarms/sensors have been isolated or de-activated for the duration of Kirribilli Catering operating on any premises or location.
On the occasion that any emergency alarm is activated, either as a result of Kirribilli Catering’s normal business activities or due to any cause outside of Kirribilli Catering’s control, Kirribilli Catering will not be liable for any costs involved.
In the instance of a required evacuation from a premises, either due to the activation of emergency alarms, or due to any other cause, Kirribilli Catering will not be liable for any impact to food or beverage quality or potential loss of food.
Food Safety and Health Requirements
Kirribilli Catering actively adheres to any health advice issued by governing bodies – this includes food safety compliance, staff training requirements and adherence with any current government requirements.
Contact
Curtin Student Guild
ABN: 67931778069
T: (08)92664415
